Scroll down and click on the section Update & Security.Open the Settings utility using the keyboard shortcut Win + I.If Razer Synapse isn’t detecting your mouse, you can try to run the Hardware and Devices troubleshooter to fix this issue automatically. On Windows, you have some useful troubleshooter that could help you to fix several issues on your system like the network, microphone, and also your mouse. Method #1: Run Hardware and Devices Troubleshooter Once you rule out those things, you can continue with the next methods. Then verify if the software detects your mouse without problems. Grab maybe your laptop and connect the computer and also install Razer Synapse temporarily. If your mouse doesn’t work in any port, you need to try to connect it to another computer. Try to connect to the ports on the back, and those are the most compatible. The first thing that you should verify starting to modify values in the computer are to confirm that your mouse hardware is in good standing.įirst, you need to try to connect your mouse in another USB port because sometimes one specific port can be rusty, and therefore, it will not work correctly. If you are one of those whos mice is not detected by the Razer Synapse software, here you will see some of the best tips and tricks that could help you to fix this issue. Upgrade your Windows 7 OS to Windows 10.You want to change some settings on Razer Synapse, but this software is not detecting your mouse? Well, this error happens a lot and has several causes.Update your Windows 7 OS to the latest updates through Windows Server Update Services (WSUS).Perform either of the two options below to fix the issue: If you are using a Windows 7 version that does not support SHA-2, the drivers for your device will not be installed correctly. Razer Products use SHA-2 digital certificates for their drivers. Restart your PC to completely uninstall the drivers.Right-click on the unused drivers then select “Uninstall device”.Remove old drivers from the Device Manager. If the device is working properly on a different computer, have the USB port on your PC checked by the manufacturer or a reputable technician.Ĭlean reinstall your Razer Synapse 2.0 if the issue persists. Test the device on another PC with the same Razer Synapse version or try connecting to different ports. How to manually check for updates on Razer Synapse 2.0.Ensure your Windows OS and Razer Synapse 2.0 are updated.See How to use the Device Detection Troubleshoot Tool for instructions. Use the Device Detection Troubleshoot Tool. If the device is working properly on a different computer or different port, have the USB port on your PC checked by the manufacturer or a reputable technician. Test the device on another PC with the same Razer Synapse version or try connecting to different ports.Navigate to the "Details" tab and look under "File version". If the number matches 1.7.0.27, your Riot Vanguard is outdated and should be updated or uninstalled for devices to be detected in Razer Synapse 3.Look for vgk.sys file and right-click, select Properties.To check the version for Riot Vanguard, navigate to C:\program files\riot vanguard\.For uninstallation of Vanguard, refer to Riot Games Support. Restart your PC if this is your first time installing a Razer device or just completing an update.Įnsure Razer drivers are not blocked by outdated Riot Vanguard (version 1.7.0.27) by uninstalling Vanguard or updating Vanguard. How to manually check for updates on Razer Synapse 3.How to get the latest software and driver updates from Windows.Ensure your Windows OS and Razer Synapse 3 are updated.Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub.
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